CUSTOMER SUPPORT HOURS
Monday - Friday
9:00AM - 5:00PM GMT+2
Excluding the weekend and major holidays.
Frequently Asked Questions
When will I receive my order?
Orders are processed Monday - Friday and shipping may take 10 to 15 business days. During major holidays period processing times may differ.
How can I update the address?
Address updates can be requested through "Contact us" form. Please make sure to select subject: "ORDER UPDATE ADDRESS"
How do I return an order?
You have 14 days upon delivery to return items you purchased from our website.
You have to return/replace items with all the goodies included (tag,stickers,bag). If tag is removed from the garment it won't be replaced or refunded.
Visit our self service return portal by simply clicking HERE.
Do you offer gift cards?
Yes. You can find them HERE.
I received a damaged product, what should I do?
Contact us [email protected] within 72 hours of delivery. We ask you to provide detailed images of the damaged product(s) and order ID.
Where do I find tracking information?
Tracking information is sent to e-mail address the order has been placed with.
Where can I find measurements?
Size guides can be found in product's description.
Order is delayed, what should I do?
Please contact us [email protected] to resolve your issue.